Job Description:

• Answer inbound calls and emails professionally, ensuring patient queries are handled promptly.
• Schedule, reschedule, and confirm appointments efficiently.
• Respond to patient messages across multiple channels (phone, text, patient portal, email).
• Prepare patient charts before appointments, ensuring all information is up-to-date.
• Upload scribe notes, lab results, patient handouts, and care plans into the system.
• Order and schedule lab tests according to provider instructions.
• Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions.
• Provide service estimates and process patient payments as needed.
• Conduct post-visit clarity calls to ensure patient satisfaction.
• Lead discovery calls with prospective patients to provide necessary information.
• Respond to prospect inquiries via email, phone, and social media.
• Create patient education materials and Canva graphics to enhance patient experience.
• Receive and send faxes and coordinate patient referrals.
• Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations.
• Support in-office clinic workflows as needed.
• Assist the medical team with administrative and operational tasks as required.

Requirements:

• Strong organizational skills and attention to detail.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and customer service skills.
• Professional, positive, and solution-oriented attitude.
• Outstanding time management and task prioritization abilities.
• Excellent communication skills, both written and verbal.
• Strict adherence to confidentiality and HIPAA standards.
• Ability to handle multiple tasks simultaneously while maintaining high accuracy.
• Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred.
• Previous experience in a medical front desk or administrative role is a plus.
• Ability to adapt and be cross-trained in various tasks within the practice.
• Proven ability to manage administrative duties while providing excellent customer service.

Benefits:

• Part-time position
• 100% remote work
• Access to continuous learning and professional development
• Opportunity to make a meaningful impact on a growing medical practice

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