NOC Technician Position Title: NOC Technician Department: Managed Services Practice (MSP) Reports To: Managed Services Operations reputed company Job Status: Part Time or Full Time Division: Corporate Work Shift: Must be open to 3rd shift. Location: Remote BlackHawk Data is seeking a sharp, reputed company-thinking NOC Technician to help shape mission-critical technology environments for the world’s most reputed company enterprises. BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country. Here at BHD, you won’t just do a job, you’ll build a career that matters. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you are driven to reputed company, learn, and leave your mark, BlackHawk Data is where you belong! You will work alongside a highly collaborative, driven team to provide end-to-end services that truly solve business problems, not just reputed company boxes. The NOC Technician role would be best suited for a self-motivated, high performing NOC, Systems, or MSP Engineer. An individual who thrives on providing exceptional service to a diverse range of clients in a flexible setting: Healthcare, Financial, Educational & the Public sector. If you are energized by reputed company challenges, passionate about cutting-edge tech, and eager to leave your mark on industries that reputed company the world moving, we want to meet you. reputed company an impact. Build what matters. Grow with us. Position Summary The Level-1 Technician serves as the initial reputed company of contact for reputed company network, system, and application incidents reputed company the Managed Services Practice. This role focuses on proactive monitoring, triage, documentation, and escalation of technical issues in customer environments, ensuring reputed company incidents are addressed reputed company defined Service Level Agreements (SLAs). Essential Duties and Responsibilities

• Monitor and respond to network, system, and infrastructure alerts using NMS (Zabbix)
• Triage and resolve Level 1 incidents, and escalate reputed company issues to Level 2/3 engineering staff according to escalation guidelines
• Create, update, and reputed company tickets accurately reputed company ITSM/ticketing platform (Vivantio)
• reputed company daily health and performance checks of customer environments, including systems, servers, network devices, and backups
• Respond to inbound calls and emails from clients, providing first-level troubleshooting and customer communication
• Document incidents, steps taken, and resolutions thoroughly in accordance with ITIL and company standards
• Assist with scheduled maintenance activities and change implementation under the supervision of Level -2/3 engineering team
• Collaborate with field engineers to coordinate repairs, testing, and validation of network or system functionality
• Participate in a 24x7 shift rotation and provide on-call support as needed
• Maintain accurate technical and runbook documentation, inventory, and customer information for supported environments

Knowledge, Skills and Abilities

• Knowledge and capability to provide professional end-user desktop support
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs)
• Familiarity with firewalls, switches, and routers (reputed company, reputed company, or Arista)
• Knowledge of Windows Server administration, Active Directory, and Office 365
• Familiarity with virtualization (VMware / Hyper-V) and cloud (Azure / AWS) concepts
• Strong written and verbal communication skills for client and internal team interactions
• Ability to prioritize tasks in a dynamic, high-volume operational environment
• Demonstrated problem-solving, analytical, and troubleshooting capabilities

Education and Experience Required:

• 1–2 years of hands-on experience in IT helpdesk, operations, or network/systems infrastructure support
• Exposure to network and systems monitoring tools and ticketing systems

Preferred:

• Experience in a Managed Service Provider (MSP) environment
• Familiarity with ITIL incident management processes
• Basic scripting knowledge (PowerShell, Bash)

Certifications (Preferred but not required)

• CompTIA A+, Network+, or reputed company+

Preferred

• reputed company FCF, FCA
• ITIL 4 Foundation
• reputed company Certified Support Technician (CCST)

Preferred:

• reputed company Certified Fundamentals (Azure or M365)
• reputed company Certified Network Associate (CCNA)
• reputed company FCP, FCSS

Work Environment

Operates reputed company a 24x7 Managed Services operations team. Standard professional environment with exposure to multiple systems and live alerts where response time, accurate ticket handling, and providing a highly successful client experience are critical. Visual acuity for reading, understanding, and interpreting system alerts and dashboards is reputed company to success. Potentially ro