Job Description:

• Lead routine workplace investigations (D/H/R), code of conduct violations, and sensitive compliance matters with impartiality and confidentiality.
• Manage high-risk conflict resolution and formal complaints by facilitating productive conversations and outcomes.
• Serve as a subject matter expert on HR policies, providing recommendations on policy deviations and exceptions in consultation with the ER Center of Excellence (COE).
• Provide ER expertise on complex medical accommodations and formal workplace concern escalations from Individual Contributors (ICs).
• Partner closely with the broader PeopleHub Partner team to provide managers with a holistic consultative service, bridging the gap between "Performance" (skill) and "Conduct" (will).
• Analyze case trends and compliance data to identify systemic risks and provide actionable recommendations to HRBPs and the business.
• Partner with Legal, the ER COE, and the broader People team on high-stakes escalations and post-investigation coaching.
• Identify opportunities to improve ER tools, such as HR Acuity and AI bots/workflows, while staying abreast of industry best practices.

Requirements:

• Typically requires a Bachelor’s degree and 3+ years of related experience, or a Master’s degree and 2+ years of related experience; or equivalent professional experience.
• Demonstrated experience leading a wide variety of complex workplace investigations and providing ER consultations with limited supervision.
• Proven ability to support diverse teams in a matrixed environment, adapting ER strategies to meet the needs of different business units.
• Strong experience navigating labor relations situations and coaching managers through challenging employment cycles.
• Solid understanding of U.S. employment law, statutory requirements, and HR practices.
• Ability to identify "around the corner" risks and translate data into meaningful workplace insights.
• Excited about the future of AI and curious about integrating AI-driven solutions to enhance efficiency within the PeopleHub.

Benefits:

• Learn more about our benefits at https://careers.toasttab.com/toast-benefits

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