Join Our Team: Empowering Exceptional Customer Experiences At Continuum Global Solutions, we're on a mission to revolutionize customer experience by connecting talented individuals with innovative solutions. Our vision is to be the leader in this space, and we're committed to empowering our employees to reach new heights while making a global impact. Our collaborative culture thrives on making the ordinary, exceptional.

About Us

Continuum Global Solutions is a renowned partner to top companies worldwide, delivering exceptional customer care services through its extensive network of contact centers. Our global Fortune 500 clients trust our expertise in customer care management to enhance their customers' experiences. By leveraging cutting-edge voice, chat, email, and social technologies, we provide world-class solutions that drive results. Project-Based Healthcare Customer Care Coordinator - Prescription Benefits Specialist We're seeking a highly skilled and compassionate Healthcare Customer Care Coordinator to join our team on a project basis. As a Prescription Benefits Specialist, you'll play a critical role in addressing US-based customers' prescription benefits questions and concerns regarding their claims, deductibles, coverage, and more. If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we encourage you to apply.

Key Responsibilities

• Respond to inbound calls from US customers, addressing questions and concerns about their prescription healthcare benefits.
• Provide detailed information about insurance coverage, benefit plans, copays, and coverage determination.
• Handle prescription refills, order status updates, and tracking.
• Educate customers on online self-service tools and troubleshoot issues.
• Empathize with customers, resolving concerns to simplify their healthcare experience.
• Navigate multiple computer applications with speed and accuracy.
• Adapt to changing business needs, learning new call types and flexing support as required.

Essential Qualifications

• High school diploma or GED.
• At least 6 months of customer service experience.
• Customer-focused personality with a desire to help others.
• Professional, positive attitude and courteous telephone etiquette.
• Full-time schedule availability, including evenings and weekends.
• Willingness to submit a drug test and background check.

Preferred Qualifications

• Previous experience in healthcare or insurance.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities.

Skills and Competencies

To succeed in this role, you'll need:

• Exceptional listening and communication skills.
• Empathy and a customer-centric approach.
• Ability to navigate multiple computer applications.
• Flexibility and adaptability in a changing environment.
• Positive, professional attitude and telephone etiquette.

Work Environment and Requirements As a remote worker, you'll need:

• A dedicated, quiet, and secured workspace with no distractions.
• A hard-wired internet connection via ethernet cable to modem/router ( Continuum will provide company equipment).
• A USB wired headset with a noise-canceling microphone.
• High-speed internet with at least 10 mbps download speed (no satellite, Wi-Fi, or cellular/wireless carrier hotspot or internet services).

Career Growth

Opportunities and Learning Benefits At Continuum Global Solutions, we're committed to your growth and development. As a Project-Based Healthcare Customer Care Coordinator, you'll have access to:

• Paid, virtual training to enhance your skills.
• Opportunities for professional development and career advancement.
• A collaborative, supportive team environment.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• $14-$15 per hour + overtime during peak needs.
• Access to up to 50% of your pay immediately after your shift.
• A remote work environment with the flexibility to work from home.
• Opportunities for professional growth and development.

Why Join Us? At Continuum Global Solutions, we're passionate about delivering exceptional customer experiences and making a positive impact on people's lives. As a member of our team, you'll be part of a collaborative, dynamic environment that values innovation, empathy, and customer-centricity. If you're looking for a challenging and rewarding role that aligns with your values a