Note: The job is a remote job and is open to candidates in USA. Direct7 Networks is seeking a commercially driven A2P SMS Account Manager to manage and expand a portfolio of enterprise customers and strategic partners. The successful candidate will focus on maintaining strong client relationships, driving revenue growth, and ensuring the adoption of Direct7's communication solutions.

Responsibilities

• Manage and grow a portfolio of enterprise customers, messaging aggregators, telecom operators, and strategic partners
• Develop strong relationships with key decision-makers and stakeholders across client organizations
• Drive revenue growth by increasing messaging volumes and expanding customer engagement across Direct7's product portfolio
• Identify and develop upselling and cross-selling opportunities for SMS, WhatsApp Business API, Viber, Verify API, Number Lookup, and other communication solutions
• Prospect, qualify, and onboard new customers and strategic partners
• Negotiate commercial agreements, pricing, and routing strategies to maximize profitability and customer satisfaction
• Monitor account performance, traffic trends, and customer activity to identify growth opportunities
• Collaborate with technical, operations, and carrier teams to ensure seamless service delivery and issue resolution
• Analyze market trends, competitor activity, and industry developments to uncover new business opportunities
• Conduct regular business reviews with clients and present performance reports, recommendations, and growth strategies
• Maintain accurate records of customer interactions, opportunities, forecasts, and pipeline activity within CRM systems
• Ensure compliance with industry regulations, carrier requirements, and messaging best practices
• Represent Direct7 Networks at industry events, conferences, and partner meetings when required

Skills

• 3–5 years of experience in A2P SMS, CPaaS, telecommunications, messaging, or a related industry
• Proven experience in account management, business development, sales, or partner management
• Demonstrated track record of meeting or exceeding revenue, growth, or account performance targets
• Strong understanding of the A2P SMS ecosystem, messaging aggregators, telecom operators, and messaging routes
• Experience managing enterprise customers and strategic partnerships
• Excellent communication, negotiation, presentation, and relationship-building skills
• Strong analytical and commercial mindset with the ability to interpret performance and revenue data
• Knowledge of global messaging regulations, compliance requirements, and industry best practices
• Experience using CRM systems, reporting tools, Excel, and messaging platforms
• Ability to work independently in a remote environment while managing multiple priorities and accounts
• Existing network within the A2P SMS, CPaaS, telecom wholesale, or mobile operator ecosystem
• Experience selling WhatsApp Business API, Viber Business Messages, RCS, or other business messaging solutions
• Familiarity with international messaging regulations and carrier requirements across multiple regions
• Experience working with messaging aggregators, wholesale telecom providers, or enterprise communication platforms
• Proven ability to identify and develop new business opportunities within existing and prospective accounts

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work environment with a global team.
• Opportunity to work with leading enterprises, telecom operators, and messaging providers worldwide.
• Career growth within a fast-growing global CPaaS company.
• Exposure to innovative communication technologies and international markets.

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