Note: The job is a remote job and is open to candidates in USA. Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Account Manager is responsible for managing and growing a portfolio of existing customers, focusing on customer retention and expansion revenue.

Responsibilities

• Manage an assigned portfolio of customer accounts
• Conduct regular business reviews and account planning sessions
• Drive customer retention and renewal outcomes
• Identify expansion opportunities across software, payments, and related services
• Partner with Customer Success and Product teams to improve customer adoption
• Maintain accurate account plans, forecasting, and pipeline management within Salesforce
• Achieve monthly and quarterly retention and expansion targets
• Act as a trusted advisor for customers and key stakeholders
• Surface customer feedback to Product, Marketing, and Leadership teams

Skills

• 2+ years of Account Management, Customer Success, or SaaS sales experience
• Proven track record of customer retention and revenue growth
• Experience managing customer portfolios and renewal cycles
• Familiarity with Salesforce or similar CRM platforms
• Strong communication and stakeholder management skills
• Self-starter capable of working independently in a remote environment

Company Overview