[Remote] Account Manager - Remote
Note: The job is a remote job and is open to candidates in USA. Thriveworks is a clinician-founded organization dedicated to providing accessible mental healthcare to all Americans. The Account Manager is responsible for managing strategic partnerships, driving account growth, and ensuring successful collaboration with external organizations.
Responsibilities
- Serve as the primary point of contact and strategic owner for assigned partnerships
- Build and maintain strong relationships with key stakeholders, referral sources, and decision-makers
- Anticipate partner needs and proactively identify opportunities to strengthen engagement, improve performance, and support growth
- Lead internal and external meetings, presentations, and business reviews
- Gather, analyze, and communicate partnership outcomes and performance data on established cadences
- Collaborate cross-functionally to ensure partner and patient needs are addressed effectively
- Resolve partner concerns and escalated issues in a timely manner
- Develop and execute account-specific growth strategies based on referral trends, utilization data, and market opportunities
- Monitor partnership performance and recommend strategies to increase referral volume, engagement, and retention
- Work collaboratively with the Care Partnerships Associate on shared partnership accounts
- Develop a comprehensive understanding of assigned account performance, including demand volume, conversion rates, referral trends, utilization patterns, and barriers to care
- Maintain accurate and comprehensive Salesforce account records, contacts, referral attribution, activities, and documentation
- Serve as the subject matter expert for assigned account information, performance metrics, and Salesforce account structure
- Actively participate in internal meetings and training, sharing ideas and best practices
- Always be looking for ways to add value and streamline the partner experience
Skills
- 2–5 years of professional experience; business development, account management, and healthcare experience are highly preferred
- Experience with CRM tools (Salesforce preferred) and productivity platforms (Google Suite, Monday.com)
- Strong communication and relationship-building skills - You're comfortable on the phone, in person, and via email
- High level of ownership - You don't wait for direction: you initiate, follow up, and follow through
- Problem-solving mindset - You're able to troubleshoot partner issues with creativity and urgency
- Comfortable with data - You know how to look at performance metrics and translate them into actions
- Organizational skills with the ability to juggle multiple priorities in a fast-paced environment
- Ability to work independently, executive communication, and presentation skills
Benefits
- An amazing team culture
- Professional development & advancement opportunities
- 401K with 3% employer match
- Healthcare, Dental, Vision, and life insurance benefits
- Paid time off and paid holidays
- Professional EAP program for team members & household
- Additional coverage options available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance
Company Overview