Note: The job is a remote job and is open to candidates in USA. Guidehouse is a consulting firm specializing in SAAS/PAAS/Cloud Consulting, and they are seeking an Associate Director - IT Project Manager. The role involves leading major IT service delivery projects, providing technical expertise in ServiceNow implementations, and ensuring alignment with business objectives.

Responsibilities

• Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment
• Evaluate performance results and recommend changes affecting project growth and success
• Function as technical expert across multiple ITSM project assignments while supervising project teams
• Coordinate meetings between Government, contractor, and service providers to resolve operational issues
• Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms
• Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices
• Provide technical expertise and guidance to the ServiceNow development team
• Stay current with ServiceNow products, features, and industry trends to drive innovation
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
• Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy
• Direct and monitor all aspects of the ServiceNow implementation
• Responsible for quality assurance for all ServiceNow projects
• Conduct reviews of functionality developed by ServiceNow development team and perform testing
• Ensure the security, scalability, and maintainability of ServiceNow solutions

Skills

• A Minimum of 7 years of experience
• A Bachelors Degree from an accredited university
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Excellent verbal and written communication skills
• Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Desire to learn, grow, and seek increased responsibility
• Ability to self-direct, prioritize, and manage multiple tasks and demands
• Heightened attention to detail when developing technical solutions
• Agile, SCRUM or SAFe certifications
• PMP certification
• Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company
• Prior managerial experience in leading and supporting a remote workforce

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Company Overview

Company H1B Sponsorship