Note: The job is a remote job and is open to candidates in USA. Diverse Lynx is a company that focuses on delivering innovative solutions, and they are seeking a Business Analyst with expertise in Zoho CRM. The role involves designing, implementing, and maintaining Zoho CRM solutions to optimize operational workflows and ensure data integrity across the organization.

Responsibilities

• Work with stakeholders (sales| marketing| operations teams) to understand business needs
• Analyze existing CRM processes and identify gaps
• Translate business requirements into technical solutions within Zoho CRM
• Set up Zoho CRM modules| fields| layouts| profiles| and workflows
• Configuration experiences in Lead and deal pipelines| Automation rules (workflows|approvals| blueprints)|Email templates and notifications
• Customize UI and user roles to match business processes
• Develop custom functions using Deluge scripting
• Build integrations with third-party systems (ERP| marketing platforms| payment gateways|etc.)
• Create APIs or use Zoho integrations (Zoho Books| Desk| Campaigns| etc.)
• Customize reports| dashboards| and analytics
• Import export data from legacy systems
• Cleanse and structure data
• Ensure data integrity and deduplication
• Set up data security and access controls

Skills

• Design, implement, and maintain comprehensive Zoho CRM solutions by translating business requirements into automated, scalable technical configurations and custom Deluge scripts
• Manage end-to-end data integrity, system integrations with third-party platforms, and user-facing reporting to optimize operational workflows across the organization
• Work with stakeholders (sales| marketing| operations teams) to understand business needs
• Analyze existing CRM processes and identify gaps
• Translate business requirements into technical solutions within Zoho CRM
• Set up Zoho CRM modules| fields| layouts| profiles| and workflows
• Configuration experiences in Lead and deal pipelines| Automation rules (workflows|approvals| blueprints)|Email templates and notifications
• Customize UI and user roles to match business processes
• Develop custom functions using Deluge scripting
• Build integrations with third-party systems (ERP| marketing platforms| payment gateways|etc.)
• Create APIs or use Zoho integrations (Zoho Books| Desk| Campaigns| etc.)
• Customize reports| dashboards| and analytics
• Import export data from legacy systems
• Cleanse and structure data
• Ensure data integrity and deduplication
• Set up data security and access controls

Company Overview

• Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions. It was founded in 2002, and is headquartered in Princeton, New Jersey, US, with a workforce of 1001-5000 employees. Its website is http://www.diverselynx.com.

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