Note: The job is a remote job and is open to candidates in USA. CloudHesive is an Amazon Premier Partner and Managed Services Partner specializing in cloud technology. They are seeking a Cloud Engineer with expertise in Amazon Connect to lead complex contact center and cloud infrastructure engagements, ensuring high-quality implementations and customer satisfaction.

Responsibilities

• Lead Amazon Connect implementations, migrations, and upgrades across inbound, outbound, and omnichannel deployments
• Design contact flows, routing logic, conversational AI (Amazon Lex V2), Contact Lens, and Amazon Q in Connect
• Integrate Connect with CRM platforms (Salesforce, Dynamics, ServiceNow) and configure channels including chat, SMS, WhatsApp, and email
• Manage telephony provisioning, instance security (SAML/SSO, HIPAA, PCI), and CTR analysis pipelines using Kinesis, S3, and Athena
• Lead Landing Zone buildouts, complex migrations, and Well-Architected Reviews on AWS
• Implement IaC with Terraform and CloudFormation, CI/CD pipelines, and security best practices (IAM, VPC, encryption)
• Administer Windows/Linux environments and DevOps tooling (Docker, Ansible, Jenkins, GitHub Actions)
• Lead 300-level technical sessions and architecture workshops for both technical and executive audiences
• Support SOW scoping, effort estimation, and pre-sales activities, and author technical documentation (architecture docs, runbooks, KT materials)
• Participate in 24/7 on-call rotation for managed services support

Skills

• 5+ years of experience in technology operations, professional services, or cloud engineering
• 3+ years of hands-on Amazon Connect implementation experience in a professional services or consulting capacity
• Demonstrated subject matter expertise in Amazon Connect and at least one additional AWS specialty domain
• Proven experience leading customer-facing technical engagements at an enterprise or government scale
• Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
• Strong technical writing skills — able to produce architecture documents, runbooks, and customer-facing deliverables independently
• Excellent verbal communication — comfortable leading 300-level sessions with mixed technical and executive audiences
• Collaborative team player capable of delegating to and mentoring Secondary Engineers
• Self-directed with strong time management across multiple concurrent customer engagements
• Experience in regulated environments (HIPAA, PCI, CMMC Level 2 / FedRAMP)

Benefits

• Competitive compensation
• Comprehensive benefits
• Training on cutting-edge technologies and partners (AWS)
• A flexible work schedule
• Responsible time off
• Standing desks
• A kitchen filled with employee-selected snacks

Company Overview