Note: The job is a remote job and is open to candidates in USA. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and they are seeking a Club Compliance Data Analyst II to lead internal investigations and analyze compliance within the Club. The role involves collaborating with various departments to evaluate compliance issues and develop reporting tools to enhance operational efficiency.

Responsibilities

• Analyze booking trends and benefit usage across accounts to identify trends, unapproved collaborations, or rule violations
• Collaborate with business unit leaders and specialized departments such as Legal, Club, Operations, Title Services, and HR to determine thresholds and successfully investigate all Club, Legal, or Compliance potential violations
• Lead process evaluations and identify opportunities to improve efficiencies
• Follow up on outstanding action points within an agreed-upon timetable and ensure all issues are closed in a timely manner
• Monitor all issues identified during the analysis and investigation process
• Develop controls to mitigate future risk
• Collaborate with Legal, Club and HR to evaluate controls related to the following areas of focus: Point Utilization, Booking Trends, Contact Center Operations, Sales and Marketing, and 3rd Party Activity
• Formulate recommendations to improve internal control processes and other value-added opportunities, as appropriate
• Creating reports and developing tools and processes to automate reports
• Analyzing large amounts of data relating to sales, customers, or financial performance
• Using Structured Query Language (SQL) and other coding languages to extract data
• Aligning reports to business objectives and key performance indicators
• Collaborating with other business areas and leaders to identify reporting needs
• Accessing existing databases and creating processes for storage of new data
• Identify operational or financial variances and develop and implement forecast models for planning and control
• Perform other duties as needed

Skills

• Bachelor's degree in MIS, IS, IT or Business, or equivalent work experience
• One to three years of experience in Contact Center/Customer Operations
• Designing automation and data connections using any of the following: Power Apps, SharePoint, SQL, SAS, Power BI, Python, Excel, Tableau, Visual Basic
• Communication cross-functional amongst leadership, Manager and above
• Risk Management – executing with decision velocity
• Proven ability to sustain performance and take on new work with little to no supervision
• Excellent business writing and oral communication skills
• Ability to write owner facing documents and scripts
• Ability to create training guides and standard operation procedures
• Ability to prioritize and track multiple projects and deadlines throughout the work week
• Enjoys attention to details
• Working knowledge of Microsoft Office Suite (i.e., Office 365, Word, Excel, Access, Teams, SharePoint, PowerPoint)
• Visual Basic, Power Automate, Power Apps, Power BI, Snowflake or similar SQL DB Tools
• Working knowledge of most if not all Club systems
• 2 years of experience working in a customer contact center or equivalent

Benefits

• We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

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