[Remote] Corporate Travel Agent, Online Support
Note: The job is a remote job and is open to candidates in USA. AAA Club Alliance is a reputable company in the Corporate Travel industry, seeking a Corporate Travel Online Support Agent. In this role, you will assist callers with online product questions, manage ticketing queues, and update company online sites.
Responsibilities
- Answering Calls
- Reset Passwords- First time user assistance – walk through, assistance finding flights, hotel, car, etc
- Research when call advises lower fare found on alternate site
- Cancelling reservations
- Ticketing Queue
- Issue all on-line tickets that are not set up with auto ticketing
- Support of auto ticketing reservations Remarks to agents
- Split tickets
- Unused tickets
- ResQCX errors (missing report info, invalid credit cards)
- Ticketless reservations
- Work the schedule changes
- Automate minor changes, continue to work “over 15 minute” changes
- Re-accommodate Misconnects
- Re-issue when necessary
- Email new flights
- Profiles
- Modify/delete as requested
- Run test to sync profiles to Sabre
- Remove duplicate profiles
- Update company sites
- Change/modify site settings
- Travel policy update
- Testing sites
Skills
- Experience in corporate travel industry or customer service industry
- Recent experience Sabre systems (REQUIRED)
- Knowledge of corporate travel programs and travel terminology
- Strong customer focus and a sense of urgency
- Excellent Communications Skills
- Team Player
- Interpersonal skills – ability to develop and maintain strong relationships
- Self-starter with ability to work independently with little supervision
- Ability to manage multiple complex projects concurrently
- Knowledge of managed on-line booking systems (Concur, DEEM)
Benefits
- Comprehensive health benefits package
- Nearly 4 weeks of paid time off accrued during the first year
- Paid time off to volunteer
- Tuition reimbursement
- 401(K) plan with company match
- Complimentary AAA Premier level membership
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
Company Overview
- For more than 100 years, we’ve been helping people get to where they’re going. It was founded in 1900, and is headquartered in Wilmington, Delaware, US, with a workforce of 1001-5000 employees. Its website is https://www.aaa.com/aaa/212/careers/index.html.