Note The job is a remote job and is open to candidates in USA. A1 Garage Door Service is the largest residential garage door service company in North America. As a Customer Care Agent, you will act as a liaison for customers, providing product information, scheduling appointments, and resolving issues efficiently while ensuring a positive customer experience.

Responsibilities

Manage large amounts of incoming phone calls and internal transfers from other departments Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Schedule service appointments as needed Address inquiries about repairs and maintenance Review and manage billing and invoice inquiries Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution Keep accurate records of customer interactions and account related information Ensure a positive customer experience throughout every interaction Uphold all company policies and procedures Skills Must be able to train and work in a remote environment Availability to work flexible hours between 500am and 630pm MST, including weekends Proven sales and customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Strong knowledge of computer systems and software, Service Titan CRM a huge plus! Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Must be able to type 40 wpm or more Strong written and verbal communication skills Ability to pass a pre-employment drug test (not including THC) and criminal background check Strong reading comprehension as well as basic math skills are required Employment requires current eligibility to legally work in the United States High speed internet connection via ethernet cable (no WIFI) The minimum home internet speed required for this position and for the phone software to function properly are 150Mbps download / 20Mbps upload Benefits Medical, dental, vision, 401K Paid Time Off Weekly Pay Internal Promotion opportunities Company swag (Please note benefits are not available for part time, temporary or contract roles) Company Overview Founded in 2007 by CEO Tommy Mello, A1 Garage Door Service is the leading national provider in garage door sales and services. It was founded in 2007, and is headquartered in Phoenix, Arizona, US, with a workforce of 1001-5000 employees. Its website is http//a1garage.com.