Note: The job is a remote job and is open to candidates in USA. Piper Companies is seeking a Customer Service Onboarding Specialist to join a growing organization within the technology services industry. The Customer Service Onboarding Specialist will be responsible for guiding clients through onboarding and implementation while providing technical customer support at a CCNA-equivalent level.

Responsibilities

• Lead end-to-end client onboarding and implementation processes, ensuring a seamless customer experience
• Serve as a primary point of contact for new clients, providing technical support and troubleshooting
• Assist customers with network-related configurations, connectivity issues, and product setup
• Collaborate cross-functionally with engineering, support, and account management teams
• Translate technical concepts into clear, user-friendly guidance for clients
• Maintain thorough documentation of onboarding activities, configurations, and support cases
• Proactively identify opportunities to improve onboarding processes and customer satisfaction

Skills

• Experience in technical customer service, onboarding, or implementation roles
• CCNA-level knowledge of networking fundamentals (routing, switching, TCP/IP, etc.)
• Strong troubleshooting skills within networked or cloud-based environments
• Proven ability to manage client relationships and ensure a positive onboarding experience
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong organizational skills and ability to manage multiple client onboarding projects simultaneously

Benefits

• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO
• Fully remote work environment

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