Note: The job is a remote job and is open to candidates in USA. ResMed is a growing, innovative healthcare technology company that offers a fully remote work environment. They are seeking motivated, customer-focused individuals to manage inbound and outbound calls with patients to support resupply of existing products.

Responsibilities

• Handle high-volume (100+) inbound and outbound calls per day
• Serve as the primary point of contact for creating and booking patient orders
• Complete tasks accurately and on time
• Collaborate with internal and external teams to resolve issues
• Monitor performance metrics and meet quality and service-level standards
• Deliver exceptional customer service while effectively multitasking across multiple accounts

Skills

• High school diploma required
• 1+ year of customer service and/or sales experience
• Self‑motivated with the ability to troubleshoot and adapt quickly
• Strong verbal and written communication skills
• Highly detail‑oriented with a focus on data-entry accuracy
• Ability to multitask in a fast‑paced environment
• Comfortable working independently
• Prior call center experience
• Bilingual proficiency in Spanish

Benefits

• An additional pay differential for Spanish bilingual proficiency
• Two paid 15‑minute breaks and one unpaid 30‑minute lunch
• Employees scheduled to work 30 or more hours per week are eligible for benefits
• Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
• Sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Tuition assistance
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
• Receive 11 paid holidays plus 3 floating days
• Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Company Overview