Note: The job is a remote job and is open to candidates in USA. Theranica is a neuromodulation therapeutics company redefining the standard of care for idiopathic pain disorders. They are seeking a hands-on Director of Operations to lead and scale their US operational engine, focusing on the entire lifecycle of product delivery and bridging the gap between various departments to ensure patient care.

Responsibilities

• Own the end-to-end "Prescription to Fulfillment" workflow. You will lead intake entities (internal/external), manage specialty pharmacy relationships, and optimize VA and DME distribution channels
• Lead the strategy for Revenue Cycle Management (RCM), including medical benefit billing, Prior Authorizations (PA), clinical notes, claim submissions, appeals and reconciliations
• Oversee US logistics, device inventory and quality controls, and partner (distributor and specialty pharmacy) relationships to ensure stock levels remain optimized during rapid demand fluctuations
• Oversee the busy USA customer care center, providing timely support and technical troubleshooting to user inquiries

Skills

• 10+ years of leadership in Durable Medical Equipment (DME) distribution, distributors contracting and medical benefit claims submission functionality
• Deep expertise in managing intake and fulfillment operations specifically under medical benefit structures and DME distribution models, including clinic-based Stock and Bill operating structures
• Ability to define and track KPIs like prescription conversion rates and fulfillment timelines to drive continuous improvement
• Proven ability to work across departments (Market Access, Finance, Sales) to resolve complex 'who-owns-what' operational overlaps
• Bachelor's Degree in Business, Operations, Supply Chain, or a related technical or clinical field is required
• Experience in Pharmacy benefit operations is an advantage
• Experience in Salesforce (CRM), ERP systems, and some specialized DME platforms like Parachute are an advantage
• In-depth knowledge of Medicare/Medicaid billing, HIPAA compliance, and industry-standard quality assurance

Company Overview