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[Remote] Director, Project Management Office (PMO)

Remote · Ireland Full-time

Note: The job is a remote job and is open to candidates in USA. Zentro Internet is one of the largest independent internet service providers focused on multi-dwelling units in the United States. They are seeking a Director of PMO to lead enterprise-wide project execution, ensuring alignment across departments and translating strategic priorities into measurable outcomes.

Responsibilities

  • Establish and lead a centralized PMO function, including frameworks, tools, and standards for project intake, prioritization, execution, and reporting
  • Define and enforce project governance, including stage gates, documentation standards, risk management, and escalation protocols
  • Build and maintain a portfolio view of all active initiatives, aligned to executive priorities and resource capacity
  • Drive execution of internal, interdepartmental projects across IT, Network Operations, Customer Experience, Sales, Finance, and HR
  • Partner with department leaders to define project scope, timelines, dependencies, and success metrics
  • Identify and resolve cross-functional bottlenecks, ensuring accountability and forward momentum
  • Standardize how “everyday” projects are defined, tracked, and delivered across the organization.Develop and manage integrated program plans and timelines
  • Track progress, identify risks, and drive issue resolution
  • Lead project management for acquisitions, including integration planning and execution across systems, people, and processes
  • Coordinate integration workstreams (e.g., systems consolidation, network integration, payroll/HRIS alignment, customer migration, vendor rationalization)
  • Ensure tight coordination between technical and operational teams during integration phases
  • Manage vendor relationships as needed to support program objectives, coordinate deliverables, and resolve issues
  • Evaluate and implement PM tools and systems to support visibility, collaboration, and reporting
  • Continuously refine PMO processes to improve efficiency, scalability, and transparency
  • Drive a culture of disciplined execution without introducing unnecessary bureaucracy
  • Work with our Operations team to help develop our internal project managers and construction project coordinators
  • Provide guidance and oversight to ensure consistent execution quality across all projects

Skills

  • 8–12+ years of project/program management experience, including leadership of cross-functional initiatives
  • Proven experience building or leading a PMO in a high-growth or transformation environment
  • Strong executive presence with the ability to influence across all levels of the organization
  • Demonstrated ability to operate effectively in ambiguity and bring structure to loosely defined problems
  • Deep understanding of project management methodologies (i.e. Scrum, Agile), with a pragmatic approach to application
  • Experience with PM tools (e.g., Smartsheet, Asana, Monday, Jira, or similar)
  • Experience managing multiple related projects simultaneously and within budget
  • Direct experience managing M&A integrations
  • Experience in telecom, infrastructure, or similarly complex operational environments
  • PMP certification

Benefits

  • Health, Dental, and Vision benefits
  • Paid vacation, sick leave, and holidays
  • Target annual bonus opportunity of 10%

Company Overview

  • Zentro is the leading independent, MDU-focused Internet Service Provider in the U.S., serving over 130,000+ subscribers across 20+ major metro markets. It was founded in 2009, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://zentrointernet.com.
  • Company H1B Sponsorship

  • Zentro Internet has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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