Note: The job is a remote job and is open to candidates in USA. Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. They are seeking a Technical Customer Support Representative for Outdoor Power Equipment to act as a communication link between customers and the organization, providing technical support and managing customer inquiries across multiple channels.

Responsibilities

• Responds to customer inquiries via email, phone, or web with correct part recommendations
• Provides technical support on product use, maintenance, and troubleshooting
• Acts as a liaison between customers and product teams
• Attends training to stay updated on new products
• Coordinates warranty/goodwill part shipments
• Assists with internal/external training logistics and event coordination
• Manages training records and issues certificates
• Handles shipping of warranty/goodwill parts
• Performs general administrative duties as needed

Skills

• High School Diploma required or GED equivalent
• Minimum of 6 years' experience dealing with the technical aspects of outdoor power equipment and replacement parts
• Minimum of 2 years' experience working in a customer service capacity or related role with outdoor power equipment products
• Ability to effectively handle a high level of phone and email contact with customers and other employees
• Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer
• Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected
• Excellent written and verbal communication skills using technical and non-technical terms
• Associates Degree in Business or a related field a plus
• Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)

Benefits

• Medical, Dental, and Vision Benefits available on day one (no waiting period)
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan
• Earn up to 120 hours vacation during your first year of service
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program
• Global company with small company feel
• Casual work attire
• Complimentary snack and coffee/tea to keep you fueled
• Onsite cafeteria offering a variety of convenient options
• Onsite Physical Therapist
• Onsite Fitness center
• Public Transit access
• Based on geographic location and company performance.

Company Overview