Note: The job is a remote job and is open to candidates in USA. Pathward is a financial empowerment company dedicated to creating financial inclusion for all. The Director, Financial Crimes Compliance Training is responsible for owning and enhancing the Bank's AML/CFT and Financial Crimes Compliance training program, ensuring it aligns with regulatory expectations and operates effectively within the organization's compliance risk management framework.

Responsibilities

• Define and lead the enterprise FCC training strategy aligned to regulatory expectations, internal policies, and control requirements
• Develop and maintain a formal training governance framework, including policies, procedures, and curriculum mapping
• Ensure training content is linked to risk assessments, control requirements, and key regulatory obligations
• Incorporate updates driven by regulatory guidance, industry enforcement actions, audit findings, and compliance testing results
• Oversee development of role-based training programs across all relevant employee populations and business units
• Ensure training coverage includes AML/CFT fundamentals, transaction monitoring, SAR reporting, CDD/EDD, sanctions, fraud, and emerging typologies
• Establish enterprise standards for training design, delivery quality, and documentation completeness
• Maintain a structured training framework aligned to employee roles, business line risk exposure, and regulatory requirements
• Incorporate updates from regulatory guidance, audit findings, compliance testing results, and emerging financial crime risks into training materials
• Define and monitor key performance indicators (KPIs) and key risk indicators (KRIs) related to training completion, timeliness, and effectiveness
• Provide senior leadership reporting, including trend analysis, compliance gaps, and remediation plans
• Enforce training completion standards and escalation protocols for non-compliance
• Maintain centralized tracking of training assignments, completion, and exceptions across employee populations
• Produce regular training status reports including root cause identification and corrective action tracking
• Serve as primary point of contact for FCC training in compliance testing, internal audits and regulatory examinations
• Ensure training-related findings identified through reviews are addressed in a timely and sustainable manner
• Maintain documentation that is complete, accurate, and examination-ready at all times
• Oversee onboarding and continuous learning programs for FCC staff and broader employee populations
• Establish measurable proficiency standards and post-training knowledge validation requirements
• Drive continuous improvement of onboarding programs based on testing results, feedback, and performance indicators
• Maintain completion records and supporting documentation for all onboarding and training activities
• Oversee third-party training vendors, including due diligence, performance monitoring, and content governance
• Ensure LMS platforms support reporting automation, audit readiness, and scalability across the enterprise
• Validate that third-party training content meets internal policy standards and regulatory expectations

Skills

• Bachelor's degree required
• 8+ years of financial crimes compliance experience in a regulated environment (bank, BaaS, fintech, or regulator)
• 5+ years leading or owning enterprise training or compliance programs
• Deep knowledge of AML/CFT regulatory frameworks and supervisory expectations (FFIEC Manual, FinCEN guidance, OCC expectations)
• Experience aligning training programs to regulatory expectations
• Experience designing risk-based training frameworks across complex organizations or partner ecosystems (e.g., BaaS programs)
• Hands-on experience administering and optimizing LMS platforms, including reporting automation and audit support
• Proficiency in instructional design and adult learning principles
• Expertise in AML/CFT regulatory requirements and financial crime typologies
• Strong instructional design and curriculum development capability
• Ability to design training programs that drive measurable behavior change and reduce compliance risk
• Understanding of control design and how training supports the effectiveness of the Bank's compliance control environment
• Effective communicator and presenter across all organizational levels, including senior leadership and regulators
• Strategic thinker capable of setting program direction with minimal guidance
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, regulated environment
• Experience operating in BaaS, fintech, or complex multi-partner environments
• Advanced degree in Education, Instructional Design, Business Administration, or a related field
• AML or other financial crimes certification

Benefits

• Annual performance-based incentive opportunity
• Comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more

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