Note: The job is a remote job and is open to candidates in USA. Person Centred Software Ltd is on a mission to help care providers deliver outstanding care through technology. They are seeking an experienced Implementation & Account Manager to guide new customers through onboarding and implementation, ensuring they maximize value from the platform and achieve their goals.

Responsibilities

• Lead end-to-end software implementation projects for new customers
• Understand customer workflows, processes and business requirements
• Configure software settings, user permissions and integrations
• Coordinate data migration, testing and go-live activities
• Deliver engaging training sessions for end users and administrators
• Support customers through onboarding and adoption
• Work closely with internal technical teams to resolve implementation challenges
• Manage project timelines, milestones and deliverables
• Act as the primary point of contact for a portfolio of customers
• Build strong relationships with key stakeholders and decision-makers
• Conduct regular customer reviews and success meetings
• Monitor customer engagement and satisfaction
• Identify opportunities to expand usage and introduce additional solutions
• Support renewals and retention activities
• Gather customer feedback and champion product improvements internally
• Ensure customers continue to achieve measurable value from our platform

Skills

• Minimum 5 years' experience within aged care, healthcare, clinical systems, software implementation, customer success or account management
• Qualified Enrolled Nurse (EN) or Registered Nurse (RN)
• Experience delivering training and supporting users through change
• Strong stakeholder management and communication skills
• Experience managing projects, timelines and customer expectations
• Confident working independently in a remote environment
• Willingness to travel across Australia for customer visits, implementations and training
• Experience implementing healthcare or aged care software solutions
• Understanding of aged care operations, compliance and clinical workflows
• Experience in SaaS, health technology or customer success environments

Benefits

• Enjoy the flexibility of a home-based role
• Work alongside passionate and supportive colleagues
• Develop your career within a fast-growing technology organisation

Company Overview