Note: The job is a remote job and is open to candidates in USA. Tetra Tech Europe is a leading provider of consulting and engineering services working across the full project lifecycle worldwide. The IT Infrastructure and Operations Manager will lead the EMEA IT Operations function, ensuring operational health of key platforms and services while driving service improvement and compliance activities.

Responsibilities

• Own service reporting and KPI tracking across incidents, requests, changes, patching, vulnerabilities, availability, capacity and backlog health, turning data into clear action
• Provide leadership across Windows and Linux servers, Nasuni file services, enterprise print, software licensing and Intune, ensuring services are monitored, maintained and secure
• Keep ServiceNow records accurate and current, manage operational tasks and changes effectively, and ensure infrastructure dependencies and ownership are well understood
• Support business continuity, disaster recovery, operational risk management and audit readiness, including Cyber Essentials Plus and ISO 27001 activities
• Coach and support the team of 10, build strong relationships with stakeholders, and champion automation, documentation and continuous service improvement

Skills

• Degree in Computer Science or a related discipline, or equivalent experience
• Supervisory experience managing IT staff and IT platforms
• Knowledgeable in Microsoft Windows, Office 365, storage, IP subnetting and change management
• Experience working in a large scale matrix organisation
• Additional experience in Azure, VMware/Proxmox, Linux, Nasuni or ServiceNow highly desirable

Benefits

• The position is based on a hybrid model, with office attendance expected in line with business needs and local arrangements.
• Remote and flexible working may be available depending on location and operational requirements.
• We will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace.

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