Note: The job is a remote job and is open to candidates in USA. Net2Source Inc. is a global leader in workforce solutions, recognized for its rapid growth and commitment to connecting top talent with the right opportunities. The IT Operations Professional role involves performing IT operations and maintenance activities, supporting customization, and implementing data security measures.

Responsibilities

• Develops necessary service levels in order to fulfill business requirements
• Performs 2nd-level user help desk activities, individual coaching and trainings
• Change Request Management (generating CRs, advising on CR creation, coordinating CR implementation and testing)
• Incident Management (clarifying and forwarding requests, documenting solutions, creating FAQs)
• Follow-up on system failures
• User Account Management (setting up/further developing a user management process, user/role controlling, documentation)
• Planning, execution, and continuous improvement of the interfaces of CSML IT processes (including service providers)
• Participation in IT projects/initiatives (especially in the SAP area)

Skills

• 2+ years of relevant experience
• Typically these functions require 2 to 5 years of relevant experience in their field of work and qualification
• Good knowledge in a technical field or business method including the basic theoretical background
• Develops basic business understanding
• Contributes to team effort, awareness of expected value add
• Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations
• Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes
• May improve processes, business methods or technical components
• Extensive knowledge of IT technologies/applications and processes for analysis, design, implement, and optimize
• Project management and coordination: methodically lead/coordinate projects
• Consulting expertise in change processes
• Structured, systematic, goal-oriented, and independent work
• Expertise in IT processes (SAP, ServiceNow, LFS, BPM, GAMA, SolMan)
• Comprehensive process understanding
• Quick comprehension and analytical skills
• Goal-oriented and effective work in internal and cross-departmental teams
• Customer-oriented approach with internal and external partners
• Coordination of employees at the IT service provider (LogSol, Schenker)
• Communication and teamwork skills
• Drive and perseverance
• Personal responsibility and decisiveness
• English language skills
• Master Entry
• Consultant based in Eastern time Preferred

Benefits

• Remote work (Consultant based in Eastern time Preferred)
• W2 option

Company Overview

Company H1B Sponsorship