Note: The job is a remote job and is open to candidates in USA. Thriveworks is a leading mental health provider with a robust virtual counseling business serving hundreds of thousands of clients. The Manager of Business Analytics will lead a team of analysts while providing strategic insights and recommendations to enhance operational workflows across various business units.

Responsibilities

• Manage, mentor, and elevate a team of analysts, conducting regular work reviews, dashboard audits, and providing continuous feedback on interpreting data, communicating to non-technical stakeholders, and driving business impact
• Oversee day-to-day task allocation, pipeline prioritization, and sprint planning for the analyst team to ensure high-velocity, high-accuracy execution
• Serve as a primary strategic partner to business unit leaders (Growth, Operations, Clinical Quality), leading requirement-gathering sessions and translating broad business goals into precise data requirements
• Own the delivery and synthesis of high-level business analyses, directly presenting performance reviews and report-outs to business leaders
• Look past the "what" of the data to find the "why"; proactively recommending operational workflow modifications or technical changes based on data-driven insights
• Maintain a hands-on presence in the work - jumping into SQL or our BI tool where useful, with your main contribution being the insight and recommendation rather than the build

Skills

• 5+ years of experience in data analytics, business intelligence, or operations analytics; experience managing analysts preferred
• Broad generalist analytics background spanning marketing performance (DTC ad channels), enterprise reporting, operational/call center metrics, and ideally some clinical operations metrics
• Analytical Fluency: Comfortable writing SQL against relational data warehouses such as Snowflake
• BI & Visualization Mastery: Solid experience in enterprise BI tooling (Looker/LookML, Tableau, Power BI) with a passion for designing clean, intuitive, and highly scannable visualizations
• Communication: Strong verbal and written communication skills, with a proven ability to present dense data findings to non-technical business partners and confidently recommend operational changes
• Resilient & Hands-On: A hands-on, positive, and patient-centric attitude with the adaptability required to navigate and scale workflows within a high-growth startup environment
• Experience working natively with Looker (LookML)
• Background in management consulting, corporate finance, or advanced investment/operations analytics
• Strong application of statistical methods to construct, monitor, and report on multivariate A/B testing or cohort conversion risks

Benefits

• A W2 employment model with access to a 401 (k) program with a 3% employer match
• Career advancement opportunities
• Brand pride, you are truly helping people
• Remote forever (if you choose)
• Team environment
• Paid Time Off
• Healthcare, Dental, Vision, and life insurance benefits - additional coverage options available such as: Short Term Disability, Long Term Disability, Group Accident Insurance
• Professional development & advancement opportunities
• Bonus opportunity

Company Overview

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