Note: The job is a remote job and is open to candidates in USA. ESS is a company dedicated to improving educational outcomes by providing qualified K-12 personnel. They are seeking an experienced Program Manager to lead a large-scale Managed Services Provider program, ensuring the fulfillment of staffing needs for clinical services in school districts.

Responsibilities

• Serve as the primary point of contact for assigned K-12 school district clients, building strong relationships with district administrators, special education leadership, and procurement stakeholders
• Manage the end-to-end MSP program, ensuring successful fulfillment of clinical and related services staffing needs
• Lead and coordinate multiple staffing suppliers, driving accountability, performance, and service excellence
• Conduct regular business reviews with district leadership, providing workforce analytics, hiring trends, supplier performance metrics, and strategic recommendations
• Facilitate vendor communication, issue resolution, and escalation management while maintaining high levels of client satisfaction
• Monitor requisition activity, candidate pipelines, fill rates, time-to-fill metrics, compliance requirements, and contract performance
• Collaborate with internal recruiting, operations, compliance, credentialing, and finance teams to ensure seamless service delivery
• Develop proactive workforce strategies to address staffing shortages and seasonal hiring demands
• Ensure compliance with district, state, and federal regulations related to education staffing and credentialing
• Identify opportunities to improve operational efficiency, vendor performance, and overall client outcomes
• Prepare and present detailed reporting and executive-level updates to stakeholders
• Perform other duties as assigned

Skills

• Bachelor's degree or equivalent professional experience
• Minimum of 1+ years of program management, account management, or MSP experience
• Experience supporting K-12 school districts with clinical or related services staffing
• Experience serving as the primary client-facing contact for school district leadership
• Experience managing multiple staffing vendors within an MSP or vendor management environment
• Strong understanding of contingent workforce management and supplier performance
• Demonstrated ability to manage complex, multi-disciplinary staffing programs
• Excellent communication, presentation, and relationship-building skills
• Strong analytical skills with the ability to interpret workforce metrics and provide actionable insights
• Ability to travel to client locations as needed
• Experience with Vendor Management Systems (VMS) such as Beeline, Fieldglass, SimpleVMS, or similar platforms
• Experience supporting large public school districts or educational service agencies
• Knowledge of special education staffing regulations and credentialing requirements
• PMP, CCWP, or related certifications
• Experience in healthcare staffing, education staffing, or workforce solutions

Benefits

• Competitive salary and performance incentives
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Paid time off and holidays
• Remote work flexibility
• Professional development opportunities
• Collaborative, mission-driven culture focused on improving student outcomes
• Flexible schedules
• Comprehensive training
• Benefits
• Ongoing professional development

Company Overview