Note: The job is a remote job and is open to candidates in USA. Cisco is a leading technology company revolutionizing how organizations connect and protect in the AI era. The Operations & Content Excellence Program Manager will orchestrate complex change management activities while driving a world-class content strategy, ensuring operational continuity and stakeholder confidence.

Responsibilities

• Build, maintain, and continuously improve the team's operating model
• Manage intake processes and triage incoming requests across Activation and Adoption workstreams
• Oversee resource planning and capacity management in partnership with program leadership
• Facilitate recurring team calls and cross-functional alignment sessions
• Own and maintain the team’s Roadmap, Quarterly Performance activities, and Retrospective planning
• Manage Metrics & Reporting frameworks to track program health and outcomes
• Lead a creative contractor team to deliver high-quality, scalable content solutions
• Content Strategy & Design: Oversee brand visual identity, including graphic design, icon/logo creation, motion graphics, and CEC badge design
• Training & Multimedia Production: Manage the development of video tutorials, testimonials, leader messaging, multi-cam podcasts, and AI-assisted or team-produced audio/voiceovers
• Documentation & Collateral: Ensure high-quality design and formatting for quick guides, user guides, release aids, program overviews, FAQs, and Mindtickle series
• Socialization & Platform Strategy: Own the development and optimization of SharePoint and SalesConnect sites; coordinate WalkMe solutioning and Mindtickle training session setups
• Lead a team of contractors to drive operational and content excellence
• Serve as a primary point of contact for cross-functional stakeholders, ensuring consistent messaging across Global, Geo, and Architecture audiences
• Support escalation paths for Project Managers across active workstreams
• Manage team project boards (e.g., Asana) to ensure workstream visibility and accountability and executive reporting

Skills

• 8+ years of experience in Program or Operations Management, preferably in a Sales or Go-to-Market environment
• Demonstrated experience in change management, program management, and operations
• Proven experience leading or managing creative teams and/or contractors
• Hands-on experience with Asana or similar project management software
• Proficiency with collaboration and content tools (SharePoint, SalesConnect, Adobe Creative Suite, or equivalent)
• Prosci certification or deep working knowledge of the ADKAR model
• Strong ability to manage multiple stakeholders across global and regional teams
• Experience in a creative agency or internal content production environment
• Ability to work independently and navigate ambiguity in a fast-paced, AI-focused environment
• Experience supporting large-scale sales transformation or enablement programs

Benefits

• Medical, dental and vision insurance
• A 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies
• Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time

Company Overview

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