Note: The job is a remote job and is open to candidates in USA. PetDesk is building the infrastructure that connects veterinary clinics, pet owners, and industry partners through seamless integrations. They are seeking a Program Manager to lead the execution and operational management of CarePath's partnerships, ensuring successful campaign launches and ongoing performance improvements.

Responsibilities

• Build, maintain, and drive execution against comprehensive campaign project plans, ensuring milestones, dependencies, and deliverables stay on track
• Own campaign launch readiness by developing and managing launch checklists, coordinating cross-functional testing, and ensuring QA sign-off prior to every go-live
• Partner closely with Product, Engineering, Marketing, Customer Success, and external partners to remove blockers and ensure successful campaign execution
• Define and maintain campaign governance, including suppression rules, audience management, and operational standards as multiple customer journeys run simultaneously
• Establish recurring performance reporting that provides visibility into campaign health, including sends, opens, clicks, conversions, unsubscribe rates, and other key engagement metrics
• Present campaign performance, insights, and recommendations to CarePath leadership and strategic partners, helping inform future marketing investments
• Identify opportunities to optimize campaign performance, customer engagement, and operational efficiency through data-driven decision making
• Develop scalable processes, documentation, and operating cadences that enable future product launches and lifecycle marketing programs
• Drive accountability across cross-functional teams while maintaining momentum toward launch commitments and business objectives

Skills

• 4+ years of experience in Program Management, Project Management, or related roles within SaaS, healthcare technology, or other technology-driven organizations
• Experience working with veterinary technology, healthcare technology, Practice Information Management Systems (PIMS), or customer engagement platforms
• Strong project management skills with demonstrated ability to coordinate multiple stakeholders, timelines, and competing priorities
• Experience building operational processes that improve campaign execution and organizational efficiency
• Strong analytical mindset with experience interpreting campaign performance metrics and translating insights into action
• Excellent communication and stakeholder management skills, including experience working directly with executive leaders and external partners
• Ability to influence without direct authority while driving accountability across multiple teams
• Highly organized with exceptional attention to detail and a proactive approach to identifying and mitigating risks

Benefits

• Medical coverage for employees and dependents (80-90% covered by employer)
• Employer HSA contribution with HDHP
• 401(k) match up to 3.5%
• Dependent Care Flexible Spending Account (FSA)
• Dental & Vision coverage available
• Basic Life and AD&D Insurance
• Short and Long Term Disability
• Flexible Time Off & 12 Paid Annual Holidays
• Paid Parental Leave
• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
• $250 Annual Stipend for Learning and Development

Company Overview

Company H1B Sponsorship