Note: The job is a remote job and is open to candidates in USA. AGC Automotive Americas is a leading supplier of automotive glazing and is seeking a Quality Customer Service Representative. This role involves managing customer claims, ensuring effective communication, and championing customer feedback to uphold service standards.

Responsibilities

• Customer Scorecard – Quality related items
• OEM Customer PPM or equivalent (Honda GQI, GM Sourceability)
• Meeting incidents and quality claims response timing based on customer requirements
• Knowing and communicating Customer Quality Requirements and concerns
• Quality incidents and sorting activity at customer, warranty cost, contract budget

Skills

• Four years of manufacturing and/or quality experience
• Working experience with core automotive quality tools including APQP, PPAP, Control Plans, PFMEA, MSA, and various problem-solving methodologies
• Accessibility during off-hours, in the event of urgent customer situations
• Frequent travel is required. It is expected to travel up to 40% of time within North America (USA, Mexico or Canada)
• Ability to bend, crouch and stand, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms and keep balance
• Ability to walk and/or sit for extended periods of time
• Must regularly lift and/or move up to ten (10) pounds, and occasionally lift up to twenty (20) pounds
• A four-year technical degree or equivalent experience
• Technical understanding of Glass Fabrication, Assembly, and Injection Molding

Benefits

• Competitive compensation package including base salary
• Structured bonus plan
• Comprehensive benefits
• Opportunities for career advancement

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