Note: The job is a remote job and is open to candidates in USA. Victoria’s Secret & Co is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. They are seeking enthusiastic, sales-driven Sales & Customer Service Call Center Specialists to provide exceptional customer service and sales support in a virtual phone role.

Responsibilities

• Utilize sales skills to make multiple product recommendations with customers on every call
• Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing. Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures
• Achieve excellent customer satisfaction scores on every call
• Consistently enter accurate data into the company database
• Follow work schedule as assigned

Skills

• Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
• Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
• Professional communication skills
• Intermediate computer skills online and within the Microsoft Office suite (including Teams)
• Ability to perform basic mathematical computations
• Regular and reliable attendance is required
• Must pass a background check
• Must own personal device prior to accepting offer
• Hardwired Connection from Home Router to Computer
• High Speed Internet Plan: 100+ Mbps or higher
• Web camera (1080p or 720p)
• Wired USB Type A Headset with Noise-Canceling Microphone
• Must have enough USB ports to plug in the headset and equipment
• Dedicated, private workspace free from distractions
• Previous call center experience recommended

Benefits

• 10%/hour shift differential during evening hours and all day on Saturdays and Sundays
• Click here for benefit details related to this position.

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