Note: The job is a remote job and is open to candidates in USA. Zendesk is a company that creates software for exceptional customer service, and they are seeking a Senior Product Designer to join their Employee Services team. The role involves designing intuitive, scalable experiences that empower employees and streamline work processes.

Responsibilities

• Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking
• Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows
• Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life
• Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes

Skills

• 5+ years of experience in product design with a strong portfolio showing growth-focused work
• Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
• Exposure to ITAM, CRM, HRIS, or other employee experience technologies
• Strong expertise in interaction design, information architecture, and systems thinking
• Proficiency in Figma, prototyping tools, and usability testing methods
• Ability to navigate complexity and create scalable, user-friendly solutions

Benefits

• This position may also be eligible for bonus, benefits, or related incentives.
• Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
• Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.

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