Note: The job is a remote job and is open to candidates in USA. One Call is a company focused on enabling business objectives and enhancing customer experiences through technology. The Senior Product Manager is responsible for shaping product strategy, collaborating across functions, and delivering solutions that address user needs across multiple lines of business.

Responsibilities

• Develop and communicate a compelling product vision and strategy aligned with business goals, customer needs and quantified impacts
• Conduct user research, analyze data, and gather feedback to identify pain points and opportunities across tools, processes, and experiences
• Create and maintain product roadmaps that balance customer value, technical feasibility, and business impact
• Translate business and user needs into detailed product requirements, user stories, and acceptance criteria for engineering teams
• Partner with engineering, design, marketing, sales, and support to ensure successful product development and launch
• Own the delivery of the features / initiative on the roadmap, escalating issues and blockers that arise during development, driving updates and expectations management with stakeholders and participating / leading the ceremonies as part of our product development life cycle
• Track impact / ROI by defining KPIs to evaluate product success and inform future decisions
• Work with marketing and sales to develop launch plans that resonate with target users and drive adoption
• Oversee products from ideation through development, launch, growth, and eventual sunset if needed
• Advocate for intuitive, delightful, and accessible product experiences by partnering with user experience, conducting user research & surveys and driving rapid prototyping feedback sessions with the people using your products
• Continuously refine products based on feedback, performance data, and market trends to stay competitive
• You may also lead or partner with an Associate Product Manager if the scope of the role and/or product area warrant it

Skills

• Bachelor's degree in a STEM (Science, Technology, Engineering or Mathematics) or business-related field, or equivalent education, training and relevant work experience
• 7+ years of experience in product management, preferably in a technology or SaaS environment
• Proven track record of managing successful products from concept to launch
• Experience working with cross-functional teams in Agile environments
• Familiarity with modern product management tools and practices
• Strong understanding of product development methodologies (Agile, Scrum, Lean)
• Excellent communication and storytelling skills, both written and verbal
• Ability to synthesize customer insights, market data, and business goals into actionable product strategies
• Strong prioritization and decision-making skills in fast-paced environments
• Ability to collaborate effectively with technical and non-technical stakeholders
• Experience with tools like Jira, Confluence, Figma, and analytics platforms
• Demonstrated ability to use data to inform decisions and measure outcomes
• Passion for solving customer problems and delivering high-impact solutions
• Commitment to diversity, equity, inclusion, and belonging
• Ability to work independently and as part of a team
• Embody core values such as Think Big, Go Fast, Deliver Awe, and Win Together

Benefits

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: Just like our colleagues get injured workers the care they need when they need it, we want to do the same for our colleagues in their time of need. We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation, a non-profit arm of our company, provides colleagues financial assistance during times of unexpected hardships.

Company Overview

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