Note: The job is a remote job and is open to candidates in USA. Pacer Group is seeking a seasoned Senior UX/UI Designer to lead design strategy and execution within a complex ServiceNow environment. This role is pivotal for an expert who can bridge the gap between technical ServiceNow constraints and user-centric design principles, influencing strategic decisions and mentoring team members.

Responsibilities

• Lead end-to-end UX strategy: Conduct user research to identify pain points and define vision, guiding principles, and design strategies that align with senior-level business objectives
• Execute ServiceNow-centric designs: Build high-fidelity mockups, wireframes, and prototypes, specifically crafting intuitive GUI elements (menus, tabs, widgets) that strictly adhere to ServiceNow design standards
• Facilitate cross-functional collaboration: Lead workshops to gather requirements and build strong, productive relationships with developers, clients, and multi-functional peers
• Advocate for the user: Rationalize design decisions to senior stakeholders, balancing technical feasibility with a rigorous commitment to user-centric design principles
• Provide design leadership: Act as a subject matter expert for presales opportunities, provide mentorship to the design team, and advocate for continuous improvement in internal design processes

Skills

• 4+ years of professional experience in UX/UI design for web and mobile platforms
• Expert proficiency in UX/UI design tools (Figma, FigJam, Adobe XD, Miro, Illustrator, etc.)
• Demonstrated expertise designing specifically within the ServiceNow framework/ecosystem
• Proven ability to lead user research, define UX strategy, and translate requirements into high-fidelity prototypes
• Strong experience navigating SaaS product design lifecycles
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundations certification
• Experience conducting and moderating stakeholder workshops
• Background in enterprise-level design systems and governance

Benefits

• Medical | Dental | Vision | 401(k)

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