Note: The job is a remote job and is open to candidates in USA. KTek Resourcing is seeking a highly skilled and motivated ServiceNow HRSD Developer to join their IT/HR Technology team. The role involves the technical development, configuration, and customization of the ServiceNow HRSD module to ensure seamless delivery of HR services across the organization.

Responsibilities

• Design, develop, and implement solutions within the ServiceNow HR Service Delivery (HRSD) module
• Working experience on HRSD related projects work on HR Service, Lifecycle events, employee journeys, HR agent Workspace, Agent Chat, Reports Dashboard etc. based solution design and configuration. Knowledge of business processes in scope (e.g. HR onboarding, payroll, procurement, etc.)
• Employee Center, Virtual Agent, Knowledge Management, Case Management
• Document Generation, Journey acceleration, Workday integrations, Manager Hub, Onboarding module, and Lifecycle events

Skills

• Previous experience on HRSD related projects work on configuring complex HR Services, Lifecycle events, employee journeys, HR agent Workspace, Agent Chat, Reports & Dashboard etc. based solution design and configuration
• Integration with Workday, SuccessFactors, Reporting tools like Power BI, etc
• Strong understanding of Employee Center or Employee Center Pro
• Experience with ServiceNow Mobile App for HRSD
• Familiarity with ServiceNow integration tools and techniques
• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare)
• Excellent communication and documentation skills
• ServiceNow Certified System Administrator (CSA) - Mandatory
• ServiceNow Certified Application Developer (CAD) - Mandatory
• Certified Implementation Specialist – HRSD

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