Note: The job is a remote job and is open to candidates in USA. Stridepath Consulting specializes in transforming employee experiences through ServiceNow’s HR platforms. The Senior Technical Consultant will be a key technical leader responsible for designing, developing, testing, and deploying complex solutions for clients, ensuring scalable outcomes and guiding solution design.

Responsibilities

• Participate in ServiceNow Development projects to configure, develop, test and deploys ServiceNow applications, reports, service portal, and/or integrations
• Lead document configurations, reports, and development work
• Assist our customers with executing testing scenarios and plans
• Educate customers on ServiceNow products and solutions by delivering effective demonstrations on most services
• Maintain standard and extra certifications, knowledge of new features with each release, and commit to continuous learning
• Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories
• Participate in stand ups and provide solution guidance to the project team
• Lead Release Plan activities
• Participate in sprint retrospectives by delivering well prepared solution demonstrations
• Participate in cut over planning, develop, and implement release plan for solution components contained in ServiceNow update sets
• Lead Knowledge Transfer sessions with customers
• Leads TC initiatives throughout the organization to improve tools and process
• Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering process
• Maintain the skills required to configure and or develop advanced ServiceNow features (ie Portal, Integrations, AI, etc)
• Attend and participate in design workshops and design activities to help ensure requirements are technically sound
• Write well designed, testable, efficient code
• Participate in peer review testing and provide test steps used during peer review for complex clients
• Support Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log
• Seeks OCM support on internal initiatives
• Participates in pre-sales activities as needed
• Mentors Associate Technical Consultants and Technical Consultants

Skills

• 5+ years of Professional Services Experience
• 4+ years of Direct ServiceNow Experience
• ServiceNow HRSD product experience is a MUST
• Willing to obtain Public Trust Clearance
• ServiceNow CSA Certification within 6 months
• ServiceNow CIS-HR Certification within 6 months
• Ability to travel up to 15% to customer locations nationally
• BS Degree or equivalent work experience
• First-class communication and presentation skills
• Strong interpersonal skills, customer-centric attitude
• Intellectual curiosity and willingness to learn every day

Benefits

• Competitive Health Benefits
• 401(K) with a 4% contribution
• Home Office and Fitness Reimbursements
• Vacation and Volunteer Benefits
• World Class co-workers with extensive ServiceNow experience
• Continuous learning culture

Company Overview