Note: The job is a remote job and is open to candidates in USA. Heaven's Playground Org is dedicated to supporting individuals experiencing loss through community engagement and social media. The Social Media Volunteer will manage various platforms to create an empathetic online presence, connect with individuals in grief, and amplify the organization's mission.

Responsibilities

• Manage and create content for all our core profiles Instagram, LinkedIn, X, TikTok, and Facebook
• Develop a consistent, empathetic and engaging tone of voice across all platforms
• Monitor comments and messages, ensuring respectful and timely responses (passing on complex grief support queries to the core team)

Skills

• Ability to write compelling copy, create graphics and produce videos that align with our charity's voice
• A deep understanding of major platforms like Facebook, LinkedIn, Instagram, Twitter/X and TikTok, including their nuances, features and audiences
• Skills in using analytics tools to track metrics, measure campaign success and inform future strategies
• Knowledge of creating social media strategies, managing campaigns and understanding how to use social media for business goals like selling products or services
• Excellent verbal and written communication skills, with the ability to adapt tone for different audiences and platforms
• The ability to think creatively and develop innovative ideas for content and campaigns
• A strong aptitude for community management, engaging with followers and handling client service issues professionally
• The capacity to stay current with the constantly changing social media landscape and new algorithm updates, while also being thorough and precise
• Practical experience is crucial
• Familiarity with various digital tools, including analytics software, image and video editing programs and content management systems
• A qualification in a related field like marketing, communications, journalism or business can be beneficial but not essential

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