Note: The job is a remote job and is open to candidates in USA. Trinity Health is seeking a Senior Administrative Assistant for Eddy Senior Care PACE, which provides comprehensive services to help older adults remain in their homes. The role involves serving as the first point of contact for inquiries, supporting the intake/enrollment process, and providing administrative and marketing assistance to the team.

Responsibilities

• Serve as the initial contact for incoming inquiries (phone, message, referral)
• Gather key information to help determine basic eligibility and level of interest
• Document and track all inquiries (qualified and non-qualified) accurately and timely
• Route qualified leads to the appropriate Intake/Enrollment Specialist for follow-up
• Provide clear, professional information about the PACE program to callers and families
• Maintain consistent communication and a positive experience for all prospective participants Administrative & Marketing Support
• Prepare and assemble marketing packets, folders, and outreach materials
• Support Community Liaison staff with event preparation and logistics
• Assist with data entry, tracking logs, and reporting needs
• Provide general administrative support to the intake/enrollment function

Skills

• Customer-service focused – able to engage compassionately with older adults and families
• Detail-oriented and organized – comfortable tracking multiple inquiries and data points
• Strong communicator – able to ask the right questions and clearly explain information
• Efficient and proactive – able to triage and prioritize effectively
• Team-oriented – collaborates closely with intake, marketing, and operations staff
• Comfortable using computer systems for documentation and tracking
• Strong organizational and multitasking skills
• Associate degree or relevant experience preferred
• Prior experience in healthcare, intake, call center, customer service, or administrative support strongly preferred
• Experience working with older adults or vulnerable populations a plus

Benefits

• Flexible scheduling based on program needs
• Opportunity to grow within a rapidly expanding PACE program

Company Overview

Company H1B Sponsorship