Note: The job is a remote job and is open to candidates in USA. Planned Systems International (PSI) is a Government Contractor seeking a Technical Writer for their Testing Process Quality Improvement team. The role involves collaborating with various teams to ensure quality documentation and support for technical writing initiatives within the organization.

Responsibilities

• Perform a technical edit for quality assurance on all documentation prior to delivery to the customer
• Create and implement consistent writing templates and documentation styles for all technical publications
• Collaborate with subject matter experts when creating user guides, process documentation, new templates, template updates, and presentations to understand project specifications and needs
• Analyze team processes to ensure efficiency and that all aspects of the process are documented
• Ensure technical documentation is complete and accurate
• Combine, edit, format, and finalize the monthly progress report
• Participate in the review process
• Create, edit, and maintain training material, brown bags, and instructional supplements to ensure processes are understood as well as review all documentation and training materials to keep them up to date
• Provide a high level of customer service by adopting the customer’s mission and working towards success
• Transcribe Meeting Minutes from recordings

Skills

• Bachelor's degree in English, Journalism, or related field
• Equivalent experience or industry certifications may substitute for formal education
• Bachelor's or Master's degree in English, Journalism, or a related field and 5+ years of Technical Writing/Communications experience in IT or Software development industries (or an equivalent combination of education, certifications, and experience)
• Experience must include: Interview SME's to gather technical details
• Creating technical manuals and quick reference guides
• Using accepted style manuals, such as the Chicago Manual of Style (CMS), the Microsoft Manual of Style, and VA style preferences
• Advanced knowledge of Microsoft Word, Visio, Excel, PowerPoint, Adobe, Teams, SharePoint, and CoPilot
• Ability to work independently while communicating effectively with supervisor on all activities within the areas of responsibility
• Proven excellent oral and written communication skills are required
• Expertise writing/editing/proofreading at all levels, and willingness to do whatever's needed
• Ability to use graphics effectively to communicate ideas
• Ability to revise one's own work or the work of others to make documents or presentations clearer and more persuasive
• Convey complex information in appropriate fashion to audiences with different levels of knowledge
• Work in both a team environment and independently
• Coach and mentor other technical writers
• Work in a fast paced, multi-faceted environment
• Working with AI tools to improve communications
• Extensive experience in technical writing (minimum five years)
• Mastery of the Microsoft Office Suite (Word, Visio, PowerPoint, Excel, Teams)
• Strong understanding of SharePoint, and Adobe Acrobat Pro Understanding of data quality principles and dashboard design concepts
• Experience with Power BI: datasets, measures, and report development
• Experience with SQL: tables, indexes, relationships, complex queries, stored procedures, jobs, job schedules
• Experience with AI tools
• Live scribe ability and experience for meeting minutes
• Experience with SharePoint, Teams, or workflow/documentation management tools
• Prior exposure to government, VA, or DoD environments is beneficial
• Current Moderate Background Investigation (MBI) and VA network access a plus

Benefits

• Paid leave
• Options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance
• Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses
• The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested
• Professional courses, certifications, and tuition reimbursement programs

Company Overview