We Could Use Someone Like You in Our Crew. A leading U.S. telecommunications company providing high-speed fiber internet to businesses across New York is looking for experienced Remote Tier 2 Technical Support Reps to join the team. We're looking for tech-savvy professionals who enjoy troubleshooting technical issues, following established procedures, and delivering excellent customer support through phone and email. In this role, you'll monitor automated alerts, escalate service outages promptly, and help customers during service disruptions. If you're calm under pressure, have strong call control skills, and enjoy solving technical problems independently, we'd love to hear from you. Hours of Operation: Monday – Friday: 12:00 AM – 6:00 AM and 3:30 PM – 12:00 AM (PST) Priority coverage needed: 4:00 AM – 6:00 AM (PST) Saturday and Sunday: 24-hour availability required The biggest need would be weekends and then early morning 4-6 am M-F (after being active for 2 weeks on the project). Commitment: 15 hours weekly, 90 Days Orientation: July 16, 2026