Note: The job is a remote job and is open to candidates in USA. KMC Careers is a startup company looking for a Sales Operations Officer to establish sales infrastructure and optimize CRM processes. The role involves managing HubSpot CRM, developing sales reports, and collaborating with various teams to enhance sales operations and revenue forecasting.

Responsibilities

• Lead the implementation and configuration of HubSpot CRM, customizing deal pipelines, contact properties, automation workflows, and data architecture
• Maintain an organized and up-to-date sales pipeline, tracking leads, opportunities, and progress through the sales cycle
• Develop and maintain sales dashboards and automated reports that track funnel progression, conversion rates, and revenue forecasting
• Collaborate with IT and transformation teams to integrate HubSpot with other systems. Ensure CRM data quality, deduplication, and system integration with tools like email, analytics, or finance systems
• Continuously review and refine CRM workflows and processes to improve efficiency and effectiveness
• Establish and document CRM usage policies, processes, and field definitions. Train/setup future Sales, BD, and Client Services team members on CRM hygiene and usage best practices
• Work with the Sales Managers to create and document sales processes and standard operating procedures (SOPs) across the sales lifecycle, pricing tools, forecast models, etc.)
• Collaborate with the sales managers to build scalable playbooks and automation frameworks (lead routing, deal stage triggers, task reminders)
• Monitor pipeline health, sales velocity, win/loss trends, and revenue performance
• Support with the VP for Business Development to provide insights for quota/target setting, sales compensation, and growth forecasting
• Support strategic reviews by preparing monthly dashboards, cohort analyses, and deal performance metrics
• Support in developing and implementing effective pricing strategies in collaboration with the sales and finance teams to meet revenue and profit targets
• Conduct thorough pricing analysis, including competitive benchmarking, cost analysis, and market research, to make data-driven pricing recommendations
• Support in generating pricing proposals, ensuring they align with pricing guidelines and meet profitability targets. Present pricing recommendations to executive management for final approval
• Work closely with the sales team to develop pricing structures for contracts and tenders, ensuring competitiveness and profitability
• Maintain and organize pricing data, ensuring accuracy and accessibility for analysis and reporting
• Align with Marketing on MQL/SQL tracking, campaign ROI, and lead attribution
• Coordinate with Sales and BD to improve lead handoffs and qualification frameworks
• Support pricing strategies, revenue models, and operational planning discussions

Skills

• 3–5 years of experience in Sales Operations, Revenue Operations, or CRM Strategy, preferably in a startup or high-growth environment
• Proven experience in setting up and managing HubSpot CRM (or similar platforms) from scratch
• Strong analytical and data visualization skills (Excel, Google Sheets, HubSpot, Tableau/Power BI)
• Track record of owning reporting infrastructure, automation, and sales analytics
• Ability to think strategically but operate tactically—comfortable building while executing
• Strong documentation, training, and communication skills

Benefits

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Company Overview