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Reservation / Dispatcher

Remote · New Zealand Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Job description:

About Us

We are a premier boutique chauffeured services company serving discerning clientele worldwide. Our brand is defined by precision, discretion, and uncompromising white-glove service. Every detail matters — and every client interaction reflects our commitment to excellence. We are seeking a highly polished and detail-driven Executive Dispatch & Reservations Coordinator to support our 24/7 luxury transportation operations. This role is instrumental in delivering a seamless, white-glove experience to our executive and VIP clientele. The ideal candidate thrives in a high-performance environment where precision, discretion, and professionalism are non-negotiable. Key Responsibilities:

  • Manage and oversee reservations with meticulous accuracy
  • Coordinate and dispatch chauffeurs in real time within a 24/7 operational environment
  • Proactively monitor all trips to ensure flawless execution and on-time performance
  • Anticipate client needs and resolve issues before they arise
  • Communicate clearly and professionally with clients, chauffeurs, and leadership
  • Maintain detailed trip notes, client preferences, and service standards
  • Adapt quickly to schedule changes, flight delays, and last-minute requests

Qualifications & Attributes:

  • Experience in luxury transportation, executive travel, hospitality, or high-end logistics
  • Demonstrated commitment to white-glove, high-touch client service
  • Exceptional written and verbal communication skills with professional tone and grammar
  • Extreme attention to detail and strong organizational skills
  • Ability to remain composed and solution-focused under pressure
  • Availability for evenings, weekends, holidays, and rotating shifts as part of a 24/7 operation
  • Discretion and professionalism when handling high-profile clientele

What We Value: Precision. Accountability. Service excellence. Our team operates at the highest level, and we are seeking someone who takes pride in delivering an elevated experience at every touchpoint. This is a remote position.

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