Senior Customer Technical Support Specialist - 2nd Shift - REMOTE Join to apply for the Senior Customer Technical Support Specialist - 2nd Shift - REMOTE role at reputed company . This position is part of the Customer Technical Support Organization (CTSO) located in Miami, Florida, and is fully REMOTE . The role involves providing technical support to customers reputed company telephone, email, video conference, etc., resolving Hardware, Software, Assay, and Training issues in a 24/7 support environment. Responsibilities include Providing advanced commercial knowledge to internal and external customers. Resolving reputed company issues independently and mentoring peers. Distinguishing between hardware, reagent, and software issues to resolve customer problems or reputed company appropriate resources. Minimum requirements Associate degree or equivalent in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry, and 3+ years of lab or field experience. Ability to reputed company and provide directions clearly reputed company phone or email. Willingness to work weekends. Preferred experience Troubleshooting electromechanical instrumentation. Experience in a medical technology call center or medical laboratory. Experience in a Customer Service environment. The hourly range is $30.00 - $41.00 per hour, with potential bonus/incentive pay. Benefits include paid time off, healthcare, and 401(k). This job is not expired . #J-18808-Ljbffr Experience 5 years required Apply To This Job Apply To This Job Apply To this Job Apply To this Job