The Social Media Analyst, Community Engagement position is responsible for bringing our brands to life on social media through real-time communication with fans, guests and team members on Facebook, Instagram, Twitter and LinkedIn. The Analyst must be able to understand the brands communication and business strategies, and execute strategies & plans delivered to them, while maintaining standards (including brand tone & voice, response accuracy, speed & quality, etc.). In this role, intricate knowledge of the brands assigned to the Analyst, being detail-oriented and having excellent decision-making skills is critical. The analyst must be able to respond quickly and accurately to topics including, but not limited to offers and promotions, coupons details, menu ingredients, operational procedural questions, employee relations issues, media situations, dietary restrictions, etc. strong creativity and copywriting skills are important, as the Analyst is responsible for engaging and encouraging ongoing conversations about the brands to build and cultivate relationships online that lead to loyalty and visitation. The Analyst will collaborate with many teams, including Guest Relations, Brand Marketing, Culinary and Beverage, PR & Crisis Communications, Internal Communications, Consumer Insights and Operations. salary: $24 - $28 per hour shift: First work hours: 8 AM - 4 PM education: High School

Responsibilities

REQUIRED TECHNICAL SKILLS: -In-depth knowledge and understanding of social media platforms (Facebook, Twitter, Instagram, LinkedIn etc.), and how to use them to engage with fans/guests -2+ years of experience in social media engagement and/or marketing, guest recovery, public relations, and/or marketing -Superior written communication skills with ability to creatively respond to guest posts to enhance engagement, build relationships/loyalty, intent to visit, etc. -Knowledge of using tools/software for administrative work (Microsoft Office/iWork), social media management (Khoros/Hootsuite/Sprinkr), visual design (Canva/Adobe Creative Suite) and file sharing (Box/DropBox/Google Docs). Skills

• Media

Qualifications

• Years of experience: 0 years
• Experience level:

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