Job Description:

• Review and investigate reports of suspicious, abusive, fraudulent, or policy-violating activity across the Handshake platform.
• Evaluate user accounts, employer profiles, job postings, messages, and other platform activity for potential trust and safety risks.
• Enforce Handshake’s community guidelines, acceptable use policies, and marketplace standards accurately and consistently.
• Identify patterns of abuse, fraud, spam, scams, impersonation, or other harmful behavior.
• Document investigations clearly, including evidence reviewed, actions taken, and rationale for decisions.
• Respond to escalations from internal teams and provide timely, thoughtful case resolution.
• Support queue-based moderation and investigation workflows while meeting quality and productivity expectations.
• Collaborate with cross-functional partners to improve detection, escalation, and enforcement processes.
• Provide feedback on policy gaps, emerging risks, tooling needs, and operational improvements.
• Maintain user privacy, confidentiality, and sound judgment when handling sensitive information.

Requirements:

• 1–3+ years of experience in Trust & Safety, content moderation, fraud investigation, risk operations, marketplace integrity, customer support, or a related field.
• Strong judgment and ability to apply policies consistently to nuanced situations.
• Excellent attention to detail and comfort reviewing high volumes of information.
• Clear written communication skills, including the ability to document decisions and explain complex issues concisely.
• Experience working with internal tools, ticketing systems, CRM platforms, or moderation queues.
• Ability to manage competing priorities in a fast-paced environment.
• Comfort handling sensitive, potentially distressing, or ambiguous content. High integrity, discretion, and respect for user privacy.

Benefits:

• For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.