Ponderosa Physical Therapy is looking for an experienced, friendly, and organized Medical Receptionist / Medical Office Assistant to join our team. We are a privately owned physical therapy practice dedicated to providing exceptional patient care in a supportive, positive work environment. Our clinic is owned by Dr. Chelsea Lynch, PT, DPT, and Dr. Peter Lynch, PT, DPT, and our team includes ten physical therapists who genuinely enjoy working together. We believe that taking great care of our patients starts with taking care of our staff through teamwork, communication, and a healthy work-life balance. This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping things organized and running smoothly. Our ideal candidate is

• Kind, friendly, and patient
• An excellent communicator, both on the phone and in writing
• Highly organized with exceptional attention to detail
• Self-motivated and dependable
• Punctual and responsible
• A strong problem solver who takes initiative
• Comfortable learning new technology and adapting to change
• Able to manage multiple priorities while maintaining a positive attitude

Responsibilities include:

• Answering incoming phone calls
• Scheduling new and returning patients
• Managing therapist schedules and filling openings from the waitlist
• Verifying insurance benefits and eligibility
• Obtaining and processing referrals and insurance authorizations
• Sending and receiving faxes and other medical records
• Assisting with medical billing tasks
• Communicating with the clinical team using Google Workspace (Docs, Keep, Gmail, Calendar)
• Providing outstanding customer service to every patient

Position Details

• Schedule: Wednesday through Friday, 8:00 AM–5:00 PM
• Location: Remote after successful completion of on-site training
• Training: Paid training provided by our office staff
• Occasional in-person meetings at the clinic may be required

Qualifications

Required:

• Experience as a medical receptionist or medical office assistant
• Experience with insurance verification, scheduling, and medical billing
• Strong computer skills and ability to learn new software
• Excellent customer service and communication skills

Preferred:

• Experience with Jane App EMR
• Experience working in a physical therapy or outpatient medical practice

If you are an organized, compassionate professional who enjoys helping patients and wants to be part of a supportive, team-oriented practice, we'd love to hear from you. Pay: $23.00 - $25.00 per hour

Benefits

• 401(k)
• 401(k) matching
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Retirement plan
• Work from home

Medical Specialty:

• Physical & Rehabilitation Medicine

Application Question(s):

• In 3-5 sentences, tell us about your medical office experience and why you'd like to work in a physical therapy practice.
• Training for this job and meetings are in-person at our clinic. We are hiring a person that lives locally. Do you live in or near Nevada County, California?
• This is a work from home position. Do you have good internet and a quiet, private work space at your home?
• Have you verified medical insurance benefits?
• Have you scheduled patients for physical therapy, chiropractic, or other medical practices?

Education:

• High school or equivalent (Required)

Experience:

• Jane App: 1 year (Preferred)
• Medical receptionist: 2 years (Required)

Ability to Relocate:

• Grass Valley, CA 95945: Relocate before starting work (Required)

Work Location: Hybrid remote in Grass Valley, CA 95945