Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, and they are seeking a Customer Service Representative in Behavioral Health. This role involves advocating for members, assisting with claims understanding and resolution, and educating members on health resources.

Responsibilities

• Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health
• Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
• Anticipates customer needs by answering unasked questions
• Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Performs financial data maintenance as necessary
• Explains member's rights and responsibilities in accordance with contract

Skills

• 1+ years of experience in a healthcare, call center environment
• Experience using Microsoft Office products' specifically Excel, Outlook, and Word
• High School Diploma or GED
• Previous Behavioral Health, Medical, or Insurance background
• Experience working from home in a remote role

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

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