Note: The job is a remote job and is open to candidates in USA. Delta Health Systems (DHS), one of the nation’s leading Third Party Administrators (TPAs) for self-funded health plans, is seeking an experienced and collaborative leader to join our team as Director of Operations. This position oversees day-to-day operational functions for our Stockton and Fresno offices and plays a key role in driving operational excellence, team development, and customer satisfaction.

Responsibilities

• Leading and supporting operational and implementation teams
• Managing workflow, productivity, and service delivery standards
• Coaching, mentoring, and developing staff and leaders
• Conducting performance evaluations and addressing performance concerns as appropriate
• Collaborating with internal departments and external partners to resolve operational issues
• Identifying process improvements and operational efficiencies
• Monitoring adherence to company policies, procedures, and applicable Collective Bargaining Agreements
• Participating in hiring, training, and workforce planning initiatives
• Preparing operational updates, reports, and recommendations for executive leadership
• Representing DHS in meetings with customers, vendors, and business partners
• Supporting a positive, collaborative, and service-focused work environment
• Performing other duties as assigned

Skills

• Bachelor's degree in business, healthcare administration, or a related field, or equivalent combination of education and experience
• Minimum of five (5) years of management experience within a TPA, health plan, or similar operational environment
• Demonstrated experience leading teams in a fast-paced, service-oriented organization
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities and projects simultaneously
• Proficiency in Microsoft Office Suite
• Ability to travel occasionally to company offices and client locations
• Experience analyzing operational, financial, and utilization data
• Experience implementing operational process improvements
• Ability to build effective working relationships across departments and with clients
• Strong leadership, collaboration, and conflict resolution skills

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