Note: The job is a remote job and is open to candidates in USA. Cedar is a leading healthcare technology company focused on improving the healthcare system. They are seeking a Manager, Delivery Strategy & Operations to enhance operational workflows and improve execution across their Delivery organization.

Responsibilities

• Own and improve core Delivery Strategy & Operations workflows across staffing, cost visibility, planning, reporting, and operational continuity
• Lead high-priority workstreams including Jira infrastructure and data stewardship, staffing and cost models, and strategic planning support
• Build clear, decision-useful dashboards, models, and materials that help leaders make better resourcing and operating decisions
• Partner across Delivery, CX, Product, and Finance to improve execution and keep critical operating cadences running smoothly
• Identify opportunities to simplify recurring work through automation, AI, and better process design
• Exemplify Cedar’s values
• May require up to 10% travel within the US

Skills

• Bachelor's degree required
• Minimum 5 years of experience in a consulting or operations role (or equivalent)
• Strong analytical, modeling, and problem-solving skills, with the ability to turn ambiguity into clear recommendations and executive-ready materials
• Demonstrated ability to independently run workstreams, manage stakeholders effectively, and deliver with consistency in fast-moving environments
• A systems-thinking mindset and enthusiasm for using automation and AI to improve internal processes and team leverage
• Intellectual curiosity; consistent desire to innovate and improve
• Prior experience in client services operations and/or client implementations a plus
• Healthcare experience or intuition is a plus; patient engagement or revenue cycle knowledge a plus

Benefits

• This role is also equity eligible
• This role offers a competitive benefits and wellness package
• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

Company Overview

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