Note: The job is a remote job and is open to candidates in USA. Applied Systems is transforming the insurance industry by building a team ready to deliver innovative software and services. They are seeking a Pendo Content Developer to create in-app content that enhances user experience and drives customer success through collaboration with various teams.

Responsibilities

• Create, test, and deliver high‑quality, customer‑facing Pendo content
• Serve as the Pendo subject matter expert, leveraging advanced analytics to drive adoption
• Train internal teams, OEM partners, and clients on Pendo best practices and workflows
• Collaborate with cross‑functional teams and external partners to ensure accurate, on‑brand content
• Continuously improve content and processes using customer insights, product knowledge, and industry trends
• Leverage JavaScript to customize, enhance, and optimize Pendo guides, tagging, and analytics

Skills

• 2+ years of Pendo content development and product marketing, customer success, or related experience
• Strong expertise in Pendo Engage + Adopt with excellent writing, editing, and attention to detail
• Experience collaborating cross‑functionally and managing multiple projects
• Analytical, problem‑solving mindset with comfort using data and insights
• Working knowledge of JavaScript
• Experience with Jira or CMS tools
• Experience with Pendo Adopt
• Experience in an agency/brokerage and/or experience with Applied Products
• The ability to write and understand French
• Training or education experience or credentials

Benefits

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday
• Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Company Overview