Note: The job is a remote job and is open to candidates in USA. Military Spouse Jobs is partnering with Instant Teams to offer seasonal customer support roles for military-affiliated job seekers. As a Customer Service Agent, you will assist Medicare-eligible retirees by managing communication and providing support regarding their health plans.

Responsibilities

• Making outbound and inbound service calls from existing members
• Addressing questions about their plans, resolving issues between the carrier and member, and providing information about our complimentary services
• Working with customers who have or do not have an enrollment account
• Confirm, schedule, and reschedule participants' appointments with advisors
• Answer outbound calls from a dialer and complete post-enrollment activities, along with helping members utilize their plan benefits included in their plans
• Answer inbound calls about the status of an application or general customer inquiries
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience via email, phone, and chat
• Assist members with questions related to their current plan, explain the benefits included in their plan, and how to use them
• Accurately use the script on screen and tools provided to help find client information, answer questions about our members’ plan, and efficiently document notes and the outcome of the interaction
• Perform other duties as assigned

Skills

• 1+ years of call center experience
• High School/GED

Benefits

• 100% remote home office
• Training: Approximately 2-3 weeks
• Level Up Your Career - From Seasonal Role to Long-Term Opportunity

Company Overview