Note: The job is a remote job and is open to candidates in USA. Growe is a company that values teamwork and adaptability, and they are seeking a VIP Customer Support Representative. The role involves providing high-level support to VIP clients and ensuring 24/7 coverage, specifically handling night shift operations.

Responsibilities

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed)
• Ensure 24/7 coverage, specifically handling night shift operations
• Respond to customer inquiries promptly and professionally
• Resolve complex issues efficiently while maintaining VIP service standards
• Escalate technical or high-priority cases to relevant departments when necessary
• Monitor customer accounts and proactively identify potential issues
• Meet KPIs related to response time, resolution time, and customer satisfaction
• Adapt to rotating schedules, including weekends and holidays
• Ensure smooth shift handovers between day and night teams

Skills

• Upper-Intermediate level to advanced of English (fluent written and spoken)
• Fluent Spanish speaker
• Previous experience in customer support
• Excellent organizational skills and ability to prioritize in order to meet deadlines
• Excellent teamwork skills with strong communication skills
• Ability to work in a fast-paced environment and under pressure
• Problem-solving skills
• Experience handling live chat and email interactions will be considered an advantage

Company Overview